How payments are handled
Crypto and Fiat projects use separate payment processes. For crypto payments, users control their wallets and DEELO does not hold user crypto funds. Fiat means provider-processed payments in ordinary currency, such as supported credit or debit card payments and, where available, supported bank-payment methods. DEELO is not a bank, payroll provider, or crypto exchange.
Start with your role
DEELO structures project-payment work around Projects, Project Phases, and Milestone Deliverables. Choose the guide that matches your role before committing funds or approving an irreversible wallet action.
Client guide
Create a Project, choose the payment model, review costs, and complete supported funding or release actions.
Vendor guide
Accept Project Phase terms, submit Milestone Deliverables, and follow review and payment-release progress.
Project Reviewer guide
Review Milestone Deliverables, record review outcomes, and understand when escalation support may be needed.
Crypto payments
Understand wallet signatures, token approvals, non-custodial smart-contract control, and network fees.
Costs and network fees
Review DEELO fees, network fee responsibilities, provider costs, promotional treatment, and example amounts.
Refunds and review
Understand release, refund, Project Reviewer, and Escalated Review records before taking irreversible actions.
Wallet safety
Use a safe wallet, check each transaction carefully, and protect seed phrases, private keys, and approvals.
Step-by-step guides
Step-by-step guide
3 min readHow DEELO works
Explains Clients, Vendors, Project Reviewers, Escalated Review, Projects, Project Phases, Milestone Deliverables, Pre-funded Projects, and Fund as You Go.
Written guidance
Open the written guide for the full steps, checks, and decisions for this workflow.
Step-by-step guide
4-5 min readClient create, review costs, and fund a Project
Explains project setup, payment-model selection, cost estimate review, Crypto or Fiat payment checks, funding, release, and Activity Timeline confirmation.
Written guidance
Open the written guide for the full steps, checks, and decisions for this workflow.
Step-by-step guide
4-5 min readVendor and Project Reviewer journey
Explains Vendor acceptance, expected gross and net payment, Milestone Deliverable submission, Project Reviewer checks, correction requests, and disagreement paths.
Written guidance
Open the written guide for the full steps, checks, and decisions for this workflow.
Step-by-step guide
4-5 min readDEELO fees, network fees, refunds, and escalation costs
Explains service fees, promotional treatment, network-fee responsibility, provider costs, refund treatment, review costs, and receipts.
Written guidance
Open the written guide for the full steps, checks, and decisions for this workflow.
Need help?
Contact support@deelo.com.au for account, Project, payment-path, or safety support.