DEELO Project Payments / SmartBiz Solutions
Review & Escalation Terms
Version: 2.5-launch1 | Effective date: 2026-06-02
Launch 1 positioning note
DEELO provides project-payment coordination software. For crypto payments, users interact with wallets and smart contracts; DEELO does not hold user crypto funds. Fiat payments, when enabled, are processed by third-party payment providers. DEELO is not a payroll, employment, investment, exchange, banking, or legal arbitration service.
These Review & Escalation Terms explain how DEELO handles milestone disagreements, Project Reviewer input, Escalated Review, and platform-level review outcomes during Launch 1.
DEELO provides a structured platform review workflow and evidence record. DEELO does not act as a court, legal adviser, external adjudicator, debt collector, payment guarantor, or insurer.
A Project Reviewer may review submitted evidence and record an initial platform outcome for a Project Phase or Milestone Deliverable issue. A Project Reviewer does not decide all legal rights between users.
Escalated Review creates a higher-level platform case that may involve an Escalated Reviewer or review panel. An Escalated Reviewer may record a final platform-level outcome under DEELO process.
Where selected by DEELO, an Escalated Review may use optional external review support such as Kleros-style review tooling or another approved external review source. External review support is used as platform-review input only. It is not a court process, not formal legal arbitration, and does not automatically decide or move funds inside DEELO.
A Launch 1 Escalated Review outcome does not automatically release, refund, collect, reverse, transfer, or move funds. Any payment, refund, release, no-payment, reset, or rework step must still follow the applicable Project mode, smart contract logic, user action, payment-provider capability, and technically supported platform process.
For Pre-funded Project workflows, execution may depend on smart contract rules, wallet permissions, gas availability, role permissions, and blockchain confirmation. For Fund as You Go workflows, DEELO cannot collect unfunded amounts from a Client.
Users must participate in good faith, submit accurate evidence, respond within required timeframes, and avoid false claims, harassment, collusion, bribery, repeated bad-faith escalation, or manipulation of platform outcomes.
DEELO review outcomes support platform workflow decisions. They do not replace independent legal advice, court proceedings, external proceedings, or any rights users may have outside the platform.