Privacy Policy

This Privacy Policy explains how SmartBiz Solutions collects, uses, discloses, stores, and protects personal information in connection with DEELO.

DEELO may collect account information, contact information, wallet identifiers, blockchain references, Project information, Project Phase details, Milestone Deliverable records, payment workflow status, review records, escalation records, support communications, and platform activity records.

Wallet and blockchain information may include public wallet addresses, connected networks, transaction hashes, smart contract addresses, on-chain events, signature records, and public blockchain activity. Public blockchain data may be permanent and outside DEELO control.

For provider-processed fiat beta workflows, DEELO may collect or process payment-provider references, payment status, connected-account readiness, provider onboarding status, webhook records, refund or chargeback references, manual reconciliation notes, and provider audit records. DEELO may exchange relevant information with third-party payment providers, such as Stripe, where needed for onboarding, payment processing, fraud prevention, compliance, refunds, chargebacks, payouts, reconciliation, support, or account review.

DEELO may use information to operate accounts, wallet-based sign-in, project-payment workflows, Pre-funded Project and Fund as You Go workflows, provider-processed fiat beta controls, support requests, security monitoring, dispute handling, Escalated Review, legal acceptance records, compliance checks, and limited-access controls.

DEELO may require identity, business, sanctions, fraud, wallet, payment provider, or risk verification on a risk-triggered basis. Triggers may include higher-value Projects, company or agency participation, Escalated Reviewer appointment, repeated disputes, suspicious activity, sanctions or fraud flags, cross-border risk, manual admin review, or fiat beta access.

Where verification, payment processing, fraud monitoring, sanctions screening, or compliance checks are required, DEELO may rely on third-party providers. Where possible, identity documents should be processed through provider-hosted verification rather than stored directly by DEELO.

How information is collected and held. DEELO may collect information directly from users, from authorised Project participants, automatically through account and security logs, blockchain events, and payment-provider events, and from providers used for onboarding, payments, email, support, hosting, storage, and risk controls. Records may be held using cloud infrastructure and service providers with access controls appropriate to the record type.

Overseas disclosures. Relevant information may be disclosed to service providers operating in Australia, the United States, and other countries identified in applicable provider privacy notices where required for payment processing, email delivery, cloud infrastructure, identity or business verification, fraud prevention, support, or security. DEELO takes reasonable steps required by applicable law when making an overseas disclosure.

Access and correction. A person may request access to personal information held about them or ask DEELO to correct inaccurate or incomplete information by contacting info@deelo.com.au. DEELO may need to verify the requester's identity before responding and may refuse or limit access where permitted by law.

Privacy complaints. Privacy questions or complaints may be sent to info@deelo.com.au. DEELO will review the matter and ordinarily aim to respond within 30 days. If a person is not satisfied with the response and the Australian Privacy Act applies, they may contact the Office of the Australian Information Commissioner.

Retention and deletion. DEELO may retain information as reasonably needed to operate the platform, resolve disputes, maintain audit and compliance records, enforce terms, meet legal or provider obligations, and protect against fraud or abuse. Information that is no longer reasonably required may be deleted or de-identified, subject to legal, security, provider, backup, and dispute-record requirements. Public blockchain records cannot be deleted by DEELO.

DEELO will never ask for wallet seed phrases, private keys, or recovery phrases. Users are responsible for keeping their wallets, account access, devices, connected email, and payment-provider accounts secure.