Terms of Service

DEELO is a milestone-based project payment coordination platform operated by SmartBiz Solutions.

DEELO currently provides limited access. Crypto payments are available only to approved users. Provider-processed fiat payments may be prepared or made available only for approved clients where DEELO, the relevant users, and the third-party payment provider have completed the required setup, verification, and approval steps.

DEELO provides software for creating Projects, Project Phases, and Milestone Deliverables, coordinating platform roles, and recording workflow actions between Clients, Vendors, Project Reviewers, Escalated Reviewers, and platform administrators.

DEELO is a technology platform. It is not a bank, deposit-taking institution, lender, investment service, financial adviser, crypto exchange, remittance provider, broker, market operator, token-sale platform, custodial wallet provider, regulated escrow service, payment institution, court, external dispute-resolution body, formal arbitration body, mediator, adjudicator, legal adviser, or custodian of user private keys.

Where provider-processed fiat payments are enabled for an approved beta client, payment processing, card or bank handling, refunds, chargebacks, connected-account onboarding, and payouts are handled by the relevant third-party payment provider, such as Stripe, under that provider's rules and availability. DEELO does not represent that it holds fiat funds, guarantees payment, guarantees payout timing, or provides a licensed escrow, banking, stored-value, or regulated payment service.

DEELO may limit, pause, manually review, reconcile, or disable fiat beta access at any time. Admin reconciliation markers, provider setup records, Project Reviewer outcomes, Escalated Review outcomes, or platform status updates do not by themselves move funds, release funds, refund funds, reverse payments, or create provider payout obligations.

For crypto workflows, users control their own wallets and approve their own transactions. Payment conditions may be executed through smart contracts, but DEELO does not custody private keys or personally control user wallets.

DEELO provides platform-level review workflows. A Project Reviewer may record an initial platform outcome, and an Escalated Reviewer or approved review process may record a final platform-level outcome. These outcomes are not court judgments or formal arbitration awards, do not decide all legal rights between users, and do not automatically release, refund, collect, reverse, transfer, or move funds.

Users are responsible for reviewing counterparties, project details, wallet addresses, networks, tokens, provider account requirements, milestone conditions, tax obligations, compliance obligations, and transaction approvals before using DEELO.

Eligibility and regional availability. Users must be at least 18 years old and have legal capacity to accept these Terms for themselves or the organisation they represent. Availability varies by country, payment method, provider, and compliance status. Users are responsible for ensuring that their use is lawful where they are located. Crypto payment access is not available to users in the European Union or European Economic Area during the current release.

Account security. Users are responsible for protecting their email access, devices, authentication links, wallets, private keys, provider accounts, and authorised representatives. Users must promptly notify DEELO of suspected unauthorised access and must not allow another person to act under a role or account without authority.

Service changes and suspension. DEELO may change, restrict, suspend, or discontinue features or access where reasonably required for security, provider availability, legal compliance, maintenance, fraud prevention, risk control, or the limited-access release. Where practicable, material legal-document changes will be versioned and presented for renewed acceptance.

Fees, taxes, and third-party terms. Users remain responsible for applicable network, provider, conversion, payout, refund, dispute, tax, and external-review costs disclosed for their selected process. Third-party provider services are also governed by the provider's terms and availability.

No professional advice. DEELO does not provide legal, tax, financial, accounting, employment, or investment advice. Users should obtain independent advice where appropriate before entering a Project or approving a payment action.

Consumer rights and liability. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law. To the maximum extent permitted by law, DEELO is provided on an available basis and SmartBiz Solutions does not guarantee uninterrupted access, a particular Project result, payment collection, payout timing, provider availability, blockchain confirmation, or recovery of an unfunded amount. To the maximum extent permitted by law, SmartBiz Solutions is not liable for indirect or consequential loss arising from user, counterparty, wallet, network, provider, or external-review actions.

User responsibility and indemnity. To the extent permitted by law, a user is responsible for loss, claims, or reasonable costs caused by their unlawful activity, material breach of these Terms, false Project records, unauthorised account use, or infringement of another person's rights.

Governing law and contact. These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the courts with jurisdiction there, subject to any non-excludable consumer rights. Legal or company inquiries may be sent to info@deelo.com.au.

By using DEELO, users agree to follow these Terms of Service, the Project Payment Terms, the Review & Escalation Terms, the Acceptable Use Policy, and the Privacy Policy.